Lovely 1BR Escape with Two Beds | Chigwell

Negative: Overall, the stay itself was pleasant and the property was beautiful. The accommodation was clean, comfortable and had everything we needed, and we really enjoyed the area and the peaceful atmosphere. Unfortunately, the experience was seriously affected by the communication with the staff regarding the security deposit. It has now been over a month since our stay, and I am still waiting for my deposit to be returned. I have contacted them several times, but each time I am given another excuse or told to wait a little longer. Despite repeatedly being assured that the issue would be resolved, I still have not received my money. I find this extremely disappointing and unprofessional. When you leave a deposit, you expect it to be returned within a reasonable amount of time, especially when there are no issues with the property. The constant delays and lack of a clear solution have completely changed my overall impression of the place. It is a shame because the accommodation itself was lovely, but good communication and proper handling of guests’ money are just as important. Unfortunately, because of this experience, I don’t think I would ever stay here again, and I cannot recommend this place to others.

Very enjoyable stay. The team was very attentive and responsive throughout our stay. They even kindly allowed us to chec

Nice place but let down by poor communication and an unnecessarily complicated arrival process Positive: The property itself was lovely, great location as it was a perfect meeting point for me and my family. Negative: I travel frequently and regularly stay in hotels and serviced apartments. I’m at the highest tier on Booking.com and also use IHG, Marriott, and Airbnb extensively. Without question, this was the poorest communication experience I’ve had. The communication from the host was absolutely shocking. I travel frequently and regularly stay in hotels and serviced apartments. I’m at the highest tier on Booking.com and also use IHG, Marriott, and Airbnb extensively. Without question, this was the poorest communication experience I’ve had. Had I known in advance that I would be subjected to a constant stream of messages and such a stringent check-in process—including providing identification and paying a £500 security deposit, which I do not believe was made sufficiently clear before booking—I would never have made the reservation. I completely understand the need for security measures, but the way they were communicated was excessive. Once a booking is confirmed, I expect to receive one clear message with everything I need to know. Instead, I received multiple automated messages, many of which repeated information or included unnecessary detail. Rather than making the process easier, it made it far more frustrating, as important information became diluted amongst the volume of messages. The experience left a very bitter taste before I had even stepped foot in the property. Communication should give guests confidence and clarity, not make them feel overwhelmed or apprehensive about their stay.

Positive: Very nice property, clean and well kept. Has all the amenities and lovely bedroom. This is my second time staying here and will be sure to come back again.

Awful. Positive: Nice apartment. Negative: I stayed there between the 23rd & 25th of March, I had to send a £500 safety deposit just incase anything was broken etc. They promised me my £500 refund after 12 business days, it’s been 14 business days & still no refund. Do not book with these people as they try keeping your money, I’ve been in contact with the bank for a charge back as they’re HOLDING MY MONEY. When I dropped off the room key & garage fob there was also another bloke there trying to find the key for his “room” I asked him what room are you staying in & he said 3 that was also the room I stayed in & asked me for the key before I put it in the box. You can get fined if keys go missing and I’m pretty sure that’s what would’ve happened to me if I didn’t put it in the box & tell this person to get it out himself. Be careful if you book here & took as many photos as you can (arriving, leaving, keys so on) They’ll try keeping your money or hit you with something they’ve got to “investigate” which is all a load of sh*t Moral of the story they ain’t a trustworthy company & I’d never book with them ever again.