Lovely 1BR Escape with Two Beds | Chigwell

Negative: Parking very limited and restricted

Will not stay here again Positive: That it was close to the place we were going to Negative: The pictures look nothing like the property, the furniture is old, doors hanging off, the sofa is filthy, staines all over it. It shows a balcony there is no balcony. Parking is minimal you can barely get in or out. The flat is above the under ground parking entry and exit so you hear it going up and down all night. People are coming and going at all hours and the front door shakes when people slam the main door. We were told it sleeps 4 comfortably, it doesnt, when we arrived they had put a blow up bed up in the front room was we were shocked at and obviously were on the floor as blow up beds are useless. Worse nights sleep ive ever had. This place needs some serious updating and needs to be advertised as a place for 2 people not 4. There is hardly and plates, bowls etc to use. They were on my case for days wanting ID of everything guest, then a selfie of every guest, the other couple who were staying with us live 3 hrs away so this was hard work, then they wanted our address, phone number, and a travel visa......when your born in yhe UK ulyou do not need a travel visa so this was totally ridiculous. Booking.com have all this information so dont quite no why they needed it also.

Negative: Overall, the stay itself was pleasant and the property was beautiful. The accommodation was clean, comfortable and had everything we needed, and we really enjoyed the area and the peaceful atmosphere. Unfortunately, the experience was seriously affected by the communication with the staff regarding the security deposit. It has now been over a month since our stay, and I am still waiting for my deposit to be returned. I have contacted them several times, but each time I am given another excuse or told to wait a little longer. Despite repeatedly being assured that the issue would be resolved, I still have not received my money. I find this extremely disappointing and unprofessional. When you leave a deposit, you expect it to be returned within a reasonable amount of time, especially when there are no issues with the property. The constant delays and lack of a clear solution have completely changed my overall impression of the place. It is a shame because the accommodation itself was lovely, but good communication and proper handling of guests’ money are just as important. Unfortunately, because of this experience, I don’t think I would ever stay here again, and I cannot recommend this place to others.

Very enjoyable stay. The team was very attentive and responsive throughout our stay. They even kindly allowed us to chec

Nice place but let down by poor communication and an unnecessarily complicated arrival process Positive: The property itself was lovely, great location as it was a perfect meeting point for me and my family. Negative: I travel frequently and regularly stay in hotels and serviced apartments. I’m at the highest tier on Booking.com and also use IHG, Marriott, and Airbnb extensively. Without question, this was the poorest communication experience I’ve had. The communication from the host was absolutely shocking. I travel frequently and regularly stay in hotels and serviced apartments. I’m at the highest tier on Booking.com and also use IHG, Marriott, and Airbnb extensively. Without question, this was the poorest communication experience I’ve had. Had I known in advance that I would be subjected to a constant stream of messages and such a stringent check-in process—including providing identification and paying a £500 security deposit, which I do not believe was made sufficiently clear before booking—I would never have made the reservation. I completely understand the need for security measures, but the way they were communicated was excessive. Once a booking is confirmed, I expect to receive one clear message with everything I need to know. Instead, I received multiple automated messages, many of which repeated information or included unnecessary detail. Rather than making the process easier, it made it far more frustrating, as important information became diluted amongst the volume of messages. The experience left a very bitter taste before I had even stepped foot in the property. Communication should give guests confidence and clarity, not make them feel overwhelmed or apprehensive about their stay.